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Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. We appreciate your understanding that emergencies will receive priority and may cause an appointment delay. Please realize we make a sincere attempt to see each appointment on time.
Appointment Deposit Policy (Effective April 1, 2026)
We value your time and your pet's care, and we reserve dedicated appointment slots for every patient. Missed or last-minute cancellations make it difficult for us to offer that time to another pet in need. This policy allows us to serve our community more effectively while maintaining the level of care you expect from us.
Beginning April 1st, all appointments will require a deposit at the time of scheduling.
This deposit will be applied toward the cost of your pet's visit.
We kindly ask for at least 24 hours' notice if you need to cancel or reschedule your appointment.
- Cancellations made with 24+ hours' notice: Deposit will be refunded or applied to a future visit
- Cancellations made with less than 24 hours' notice or missed appointments: Deposit will be forfeited
Leashes & Carriers
We do ask that you bring your pet in to the clinic on a leash or in a carrier to avoid an animal escaping and/or confrontation with other animals in the office. Our practice is next to a heavily traveled road and we want to ensure we do everything we can to protect our clients and their pets. If you feel that your pet doesn't get along well with other animals, please feel free to check in via phone when you arrive and one of our technicians will come get you when your exam room is ready. Even though we make every effort to make our patients comfortable during visits, they may be a little uneasy about new people, new surroundings, and other pets. This is one of the reasons we ask you to please have your pet on a leash or in a carrier. This is for your protection, that of others, and for the comfort of your pet.
Privacy Policy
Effective Date: 03/23/2026
North Coast Pet Clinic respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you opt in to receive SMS messages from us.
Information We Collect
When you opt in to receive SMS messages, we collect:
- Your phone number
- Consent to send SMS messages
How We Use Your Information
We use your information to:
- Send you the SMS messages you’ve opted in to receive
- Provide updates, promotions, or other relevant content based on your preferences
Sharing Your Information
We do not share your phone number or SMS opt-in information with third parties for marketing purposes.
Your Rights
You can opt out of receiving SMS messages at any time by replying with “STOP” to any message we send you.
Data Security
We implement reasonable measures to protect your personal information from unauthorized access or disclosure.
Contact Us
If you have questions or concerns about our privacy practices, contact us at (503) 738-8846.
Terms and Conditions (Terms of Service)
Effective Date: 03/23/2026
By opting in to receive SMS messages from North Coast Pet Clinic, you agree to the following terms:
1. SMS Messaging Service
By providing my phone number, I consent to receive SMS text messages from North Coast Pet Clinic for appointment reminders, marketing messages, and general two-way communication. Msg frequency varies. Msg&data rates may apply. Reply HELP for support. Reply STOP to opt out.
2. Message Frequency
You will receive up to 4 messages per month.
3. Message and Data Rates
Message and data rates may apply based on your mobile carrier’s terms.
4. Privacy Policy
Your information will be handled in accordance with our Privacy Policy, which can be viewed above.
5. Opt-Out Instructions
You can opt out at any time by replying “STOP” to any SMS message. Reply HELP for support. You may also contact us directly at (503) 738-8846.
6. Liability
We are not responsible for any charges, errors, or delays in SMS delivery caused by your carrier or third-party service providers.
By opting in, you confirm that you are the owner or authorized user of the phone number provided and that you are at least 18 years old.
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